Shipping / Returns
Most in-stock items will arrive on your doorstep 3-6 business days after receipt of your order. All shipping options available through floydandgreen.com are insured. Insured value varies depending on shipping option selected.SHIPPING OPTIONS AVAILABLE
- First-Class Shipping through USPS: Free
- Registered Mail Shipping through USPS: Free
- Fed-Ex Standard Overnight Shipping: $25
Saturday delivery is available upon special request and may be an additional fee. Please contact firstname.lastname@example.org for information and options.CUSTOMIZED/ENGRAVED ITEMS/SPECIAL ORDERS
Customized, engraved, and special orders can expect longer turn around periods before shipping for delivery. These types of order periods vary depending on type of work, materials requested, and what vendor the item is ordered from.SHIPMENTS THROUGH USPS: FIRST-CLASS MAIL
All online orders UNDER $500 retail value, weigh less than 13oz, and are shipping to inside the United States are free of charge. If item(s) retails for more than $500, we will ship through USPS Registered Mail free of charge. Tracking numbers are not provided through USPS First-Class Mail and no signature is needed at point of delivery. Packages are insured to up to $500 through USPS First-Class Mail. For more information on USPS First-Class Mail, please visit the following address: https://www.usps.com/ship/first-class-mail.htmSHIPMENTS THROUGH USPS: REGISTERED MAIL
All online orders OVER $500 retail value and are shipping to inside the United States are free of charge. Tracking numbers are not provided through USPS Registered Mail. Signature is needed at point of delivery. Packages are insured up to $25,000 though USPS. For more information on USPS Registered Mail, please visit the following address: https://www.usps.com/ship/first-class-mail.htmFED-EX STANDARD OVERNIGHT SHIPPING
Fed-Ex Standard Overnight shipping is $25 for online orders. Tracking numbers will not be provided. Signature is required at point of delivery. In most cases, delivery can be expected by 10pm following the day after in which the item has been shipped for orders inside the US. Fed-Ex shipping requests made on Fridays will not be shipped unless by special request. Friday orders will be shipped the following Monday.INTERNATIONAL ORDERS
Not available. We do not ship outside the United States at this time.
Floydandgreen.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our distinctive Guest Return and Exchange Policy. Returns and exchanges are permitted within 30 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.
The item must be returned in good condition, in original boxes (whenever possible), and with your packing slip, to ensure credit.Returning an Item
If you wish to return an item to floydandgreen.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items. Floydandgreen.com provides you with two easy methods of returning an item:Returns by Mail
Please note that items purchased at a Floyd & Green store may NOT be returned by mailHere are the basic steps:
- If there is damage to an item upon delivery, call our store (803) 649-6005
- Please read the information on your original packing slip.
- Pack the item securely. Use the original package, if possible.
- Enclose the original or a copy of the packing slip. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return.
- Ship the return package to the address indicated on the packing slip:
Floyd & Green
515 Silver Bluff Road
Aiken, SC 29803
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our store
- You can expect a refund within 30 days of our receiving your returned product.
- Refund will be credited to the same form of payment used in your original purchase.
Returns to Floyd & Green Store
- Place the item securely in the original package.
- Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
- All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
- Take the package to the Floyd & Green retail store.
- The store associate will process your return.
- Refund will be credited to the same form of payment in your original purchase.
- Please allow 30 days for the credit to appear on your billing statement.
- Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.