Customer Care

APPRAISALS / REPLACEMENT ESTIMATES

If your fine jewelry or watches are lost or stolen, a jewelry appraisal or replacement estimate, will provide essential details and help replace your cherished pieces should a loss occur. At Floyd & Green Jewelers, our appraiser is GIA and AGS-trained which means he can expertly evaluate your jewelry and document its value.

Selecting a jewelry appraiser that is certified is in your best interest. While it is not required by law, certified gemologists know the attributes that make a piece valuable. They also understand current trends, and how those trends affect the value of your piece. When you bring your jewelry to Floyd & Green for a replacement estimate, we will give your piece the careful attention it deserves.

There are many reasons to have fine jewelry or watches evaluated. A replacement estimate is needed for insurance purposes. In addition, it is usually required when selling a piece or settling an estate.

 

BUY/SELL/TRADE

Trading… a practice that dates back to early civilizations. This tradition is still alive at Floyd & Green Jewelers. Trading old jewelry to Floyd & Green Jewelers is a simple and straightforward process and getting a quote on the trade value of your jewelry is always free. We also buy old coins, watches and sterling silver flatware. Floyd & Green will never pressure you to sell your items. Whether you choose to keep your old pieces or use their value toward the purchase of a new piece is entirely up to you. Stop by today and you may be amazed to discover the value of your unworn pieces and unwanted items.

GOLD BUYING

Bring your gold to Floyd & Green because, as an accredited jeweler, we are able to accurately determine the value of your jewelry and offer a higher value. With the price of gold skyrocketing in the past ten years, selling what is old, broken or unworn only makes sense.

Floyd & Green buys everything from class rings, gold chains and earrings that are missing their mates to everyday pieces and estate jewelry. There is value even if the piece is broken. Making an appointment is not necessary since most pieces can be evaluated within 15 minutes.

 

CUSTOM DESIGN

Our talented jewelry designers work to create a piece of jewelry that is uniquely your own. We can remount, restyle, modify or create that custom piece you’ve dreamed of owning. Bring in your jewelry or a picture of something you like and let our experienced team work with you to create exactly what you want.

SEE HOW IT'S DONE

 

ENGRAVING - MACHINE & HAND 

Floyd & Green can enhance almost any item in our store through engraving. Whether it is with our machine engraver, which can duplicate logos and fonts of all kinds, or with the art of hand engraving, we specialize in embellishing jewelry and gifts in a very personal way.

 

FINANCING THAT MEETS YOUR NEEDS

The decision to invest in fine jewelry is a big one. You shouldn't have to compromise on the quality of your purchase because you don't have the cash to put down when you’re ready to propose or surprise her with a special anniversary gift. That's why Floyd & Green offers special financing to meet a variety of budgets and needs. We are committed to making your purchase convenient, which is why we offer these financing options throughout the year.

Visit or call us to learn more about our financing programs, or click "learn more" to apply below.

Buy today, pay over time with the American Gem Society credit card*

Your American Gem Society credit card also brings you:

  • Revolving line of credit that you can use over and over again
  • Special financing offers where available
  • Convenient monthly payments to fit YOUR budget
  • Easy-to-use online account management and bill-payment options

*The American Gem Society credit card is issued with approved credit by Wells Fargo Bank, N.A.

Learn More

 We also accept Visa, MasterCard, American Express, Check and Cash

JEWELRY SERVICING

Floyd & Green Jewelers’ Repair Services can restore your valued pieces to pristine condition. From restringing a broken pearl bracelet to a lost diamond in your engagement ring, our jewelers have the expertise necessary to handle all of your servicing needs.

The safety and security of your jewelry is our top priority---that’s why we have two dedicated, full-time jewelers on staff and on-site. With our modern shop that includes the latest technology, our jewelers are capable of handling almost any repair on-site and within most any time frame.

In the unlikely case we have to send your item out for service or repair, our Outside Repair Coordinator (ORC) will oversee your repair from start to finish. You can be secure in the knowledge that our ORC will know the exact status of your service at every stage of the process. For questions or concerns about your jewelry servicing mailed outside the store please email our ORC using the above link.

 

PEARL STRINGING

Our pearl stringing service is affordable and convenient. Floyd & Green can repair or restring anything from simple strands to complex add-a-pearls. We use new silk thread and hand-knot all strands. Our on-site service department can also add a new clasp, if needed.

 

WATCH SERVICING

Many basic watch repair services such as batteries and band repair/replacement can be done in-house and turned around while you wait. Should your watch need internal servicing or repairs we are unable to provide on-site, we utilize each watch companies’ preferred service center or send the watch directly to the manufacturer.

Our Outside Repair Coordinator (ORC) is your single contact within Floyd & Green for services sent out. The ORC will be your advocate to ensure your repair gets handled with care from start to finish. All items sent out to be repaired are insured for replacement value. Our goal is to return your timepiece to you as quickly as possible, fully-repaired and ready to wear. For questions or concerns about your watch servicing mailed outside the store please email our ORC using the above link.